core customer service deployment cover


Core Customer Service Deployment 

Automate and optimise your customer experience with our Core Customer Service Deployment package. 

Dynamics 365 Customer Service is Microsoft’s solution for your service area. It is perfect for your call centre, managing queries, operational actions, complaints and case management. Dynamics 365 Customer Service empowers your teams by streamlining the data and providing the unified technology they need to deliver seamless, personalised customer experiences.

Our Core Customer Service Deployment is a complete delivery approach with no hidden costs, delivering all the core functionality needed to optimise the customer service function. Our deployment approach is designed to get you up and running quickly with a new customer service solution that will deliver for your organisation.

What's included?

As a Microsoft gold partner, we have used our vast experience to create a package of the most frequently-required, core Dynamics 365 Customer Service functionality. 

Included functionality:

  • Case management​
  • Contract management​
  • Inbound email queues​
  • Automatic replies​
  • SLAs​
  • Knowledgebase​
  • Dashboards​
  • Business process flows​
  • Outlook integration​
  • SharePoint integration​
  • Dynamics 365 Customer Service Insights​
  • Customer satisfaction surveys with Microsoft Forms.

Our proven delivery approach is designed around your requirements. To ensure the implemented solution works for your organisation, our package allows for appropriate time for requirements gathering workshops and each step of the deployment focuses on collaboration with your team.

Included consultancy:

  • Requirements gathering
  • Configuration 
  • Templated data migration
  • Training of your users
  • Set up of users and security roles
  • User acceptance testing 
  • Go live.

Bolt-on packages

From self-service portals to AI and enabling a truly omnichannel experience, we have a number of bolt-on packages available to expand your system. These are available at an additional cost. 

Enquire today

Get in touch today to discuss further with one of our Dynamics 365 experts. Alternatively, download the brochure to find out more.