Our demo and briefing will highlight the key functionality available from Microsoft Dynamics 365 Customer Service and demonstrate the areas relevant to your organisation.
Dynamics 365 Customer Service is Microsoft’s CRM solution for your service area. It is perfect for your call centre, managing queries, operational actions, complaints, and case management. It comes with personalised workflows for any action or process your people need to follow. This can all be monitored and improved with easy reporting to show how your team is performing against targets, and areas to focus on.
We will gather your requirements to tailor the session.
- An overview of the capability available
- A demonstration of the key areas that are relevant to your business
- An overview of the wider capability available from the Microsoft platform that supports Dynamics 365, such as Azure and Microsoft 365
- Relevant case studies of similar organisations and use cases
- Discussion of your requirements and current situation
The demo session will provide you with a high-level understanding of the solution, costs and timeline for your move to Dynamics 365 Customer Service.
Enquire about our service below, we will be in contact to arrange a preparation call and answer any questions you might have.