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In a digital era, where the market is increasingly competitive, delivering customer experience (CX) excellence is crucial for winning new business and building long-term loyalty. Organisations require intelligent solutions that harness data, apply automation and empower people to meet rising customer expectations.

Listen to Incremental's Gee Lau (Principal Dynamics Consultant), Matt Hurst (Senior Dynamics Consultant), and Microsoft's Craig Russell (Business Applications Specialist), as they explore customer experience tools and best practice frameworks that can elevate your CX strategy.

The session covers:

  • The themes and trends of CX in Professional Services
  • An overview of customer experience tools
  • A live customer experience journey demonstration
  • Professional Services solution use-cases
  • Q&A - get your questions answered by our experts.

The session is applicable for Professional Service businesses at any stage of their digital transformation journey.