Service Sophistication Model whitepaper cover


Assess - Transform - Lead: A service sophistication model

Customer expectations are quickly shifting towards deeper, more sophisticated and effective customer service experiences that remove pain from the service and support process.

Download Microsoft's Service Sophistication Model whitepaper, intended for service leaders interested in assessing their organisation’s ability to provide a service experience that meets their customers’ expectations. 

Download the whitepaper to discover:

  • The common groups of capabilities needed to meet customer service needs and expectations.
  • The spectrum of motivations that would cause an organisation to select specific capabilities.
  • The improvements to productivity, customer experience and value organisations can realise when investing in more sophisticated service capabilities.
  • The steps an organisation should take to move from one service level capability level to another. 

Download your free copy today.